FAQ

GENERAL

How do I track my order?
You can track your order by clicking here.
I still have not received my order confirmation email, where is it?
Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from:[email protected]"
How do I cancel an order?
Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.
I’m interested in distributing Amyqueen Lashes, who should I contact?
Click here to be redirected to our Wholesale Submission page. 

 

 

SHIPPING & RETURNS

My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at [email protected]
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products.  If an item may be considered defective, please email [email protected] indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by lillylashes.com, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from lillylashes.com orders. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
When will my order be shipped?
Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out from our warehouse in 24 hours with the exception of orders placed Fridays after 2 pm PST, or orders received during the weekend or Holidays. These orders will be processed the next business day.
Refused or Returned Packages

All packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. If you require a reshipment, a reshipping fee of $5.99 will be charged.
Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $5.99. Amyqueen is not responsible for any lost or stolen packages shipped. 
 

INTERNATIONAL

***Please note that there is currently up to a 1 week delay with EU markets. We apologize for the inconvenience and thank you for your patience.***

Do you ship internationally?
Yes, we ship to almost every country worldwide. Unfortunately, we currently do not ship to Mexico, Russia, Iran, Iraq, Pakistan or Afghanistan. 
What language should my order be placed with?
All orders must be entered and processed in English.
Do you accept mail forwarding addresses?
Yes, we can add shipping to AE/SA/QA/UAE. All addresses and information should be in English. Our international carriers do not accept PO Boxes as the shipping address.
Customs and Duties information.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.
How much is shipping to my country?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.  Please note that some Customs and Duties can be applied once the order arrives to the country of destination.
Returned or Refused Packages
All international packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. For any international delivery issues, please contact your carrier with the tracking number provided. 

 

 

SUBSCRIPTION PROGRAM (ONLY VALID FOR DOMESTIC ORDERS)

How often will my orders be shipped?
Your Lashes monthly auto-replenishment/auto-delivery will be sent out as often as you wish! Most of our customers choose every 12 days.

How do I skip my monthly subscription?
Going out of town, haven't had a chance to enjoy your lashes yet, we get it. Don't worry, you can easily skip a shipment in your account online, or contact us and we'll help you skip a future subscription shipment.
To skip your subscription:

1. Log into your Lilly Lashes account and click "Manage Subscription"

2. Under the "Delivery Schedule" tab you can simply select the shipment that you would like to skip.

Please note: Orders are processed immediately. You may cancel your subscription at any time, however if a subscription order has already been processed, that shipment will be shipped out and billed to you accordingly and your subscription will be cancelled for any future shipments.
When will I be billed?
You will be billed when your Lashes subscription is shipped out.
Can I return or exchange my lash subscription once received?
Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to [email protected] within 30 days of purchase and we will be happy to assist you with a replacement or refund.
How do I swap my lash style?
1.  Log into your Lashes account and click "Manage Subscription" 
2.  Under the "Subscriptions" tab you have either "Swap"

 

 

OFFERS & PROMOTIONS

Amyqueen.com occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits or discount items.

Promotional Exclusions

*Limit one Free Gift per order. Free Gift cannot be returned or exchanged. Free Gift selection is random or customers will have the ability to make their selection in the shopping bag. Minimum of $50 order required to select a free gift. Amyqueen reserves the right to modify or cancel this promotion at any time without notice.
*Free lashes offer cannot be combined with other discount codes and offers. Limited time only. Limit one Free lashes per order. Free lashes cannot be returned or exchanged. Amyqueen reserves the right to modify or cancel this promotion at any time without notice. Only orders placed during the promotion can take advantage of the Promotional Prices.  
Coupon & Discount Codes Promotional/Sales:  *Exclusions apply. Discount code not valid on kits, collections, already discounted and new items. Enter promotion code at checkout to apply discount. Minimum $X order value. Some codes automatically applied during checkout.
% OFF Sale:  *Exclusions apply. Discount not valid on kits, collections, already discounted and new items. Additional discounts codes can’t be combined. 
$ Value Sale or Promo:  *Exclusions apply. Additional discounts codes can’t be combined. 
Buy One, Get one Free Promo/Sale:  *Limit one free gift per order. Minimum $50USD order value to redeem. Additional discounts codes can’t be combined. While supplies last. 
Free Shipping no code needed:  *Free shipping applies to U.S. customers only. 
New Products:  *Additional discounts can’t be applied. Pricing advertised on amyqueen.com Reflects USD pricing. While supplies last. 
Bundles: *Additional discounts can’t be applied. Pricing advertised on amyqueen.com Reflects USD pricing. Bundles are not currently available on amyqueen.com